Disney USA Stores Directory: Complete Guide
Disney Store operates 23 standalone locations across the United States as of 2026. The flagship store is in Times Square, New York City, with other major locations at Downtown Disney in Anaheim, Disney Springs in Florida, Citadel Outlets in California, Grapevine Mills in Texas, and Jersey Gardens in New Jersey. Two new stores are opening in 2026 at Ross Park Mall in Pittsburgh and Westfield Garden State Plaza in Paramus. The chain is owned by The Walt Disney Company and also sells online at DisneyStore.com.
About Disney Store USA
Here is a quick reference table with the key facts about the Disney Store brand.
| Detail | Information |
|---|---|
| Brand Name | Disney Store (also known as shopDisney) |
| Type | Specialty retail chain |
| Founded | March 28, 1987, in Glendale, California |
| Owner / Parent Company | The Walt Disney Company, under the Disney Experiences division |
| Headquarters | Grand Central Creative Campus, Glendale, California |
| Number of US Locations | 21+ standalone stores (expanding in 2026) |
| Official Website | DisneyStore.com |
| Online Store | shopDisney.com |
| Guest Services (US) | (800) 328-0368 |
| Guest Services (Spanish) | (800) 328-0899 |
| Guest Services (International) | 001 (407) 827-7044 |
| Local Store Info Line | (866) 902-2798 |
| Flagship Store | Times Square, New York City |
Mall Hours
Disney Store hours follow the host mall or outlet center, not a fixed company-wide schedule.
- Mon–Sat: 10:00 AM – 9:00 PM (typical)
- Sunday: 11:00 AM – 6:00 PM (typical)
- Holiday season: hours often extended
Always confirm with the specific location before visiting.
Guest Services phone hours:
- Mon–Fri: 7:00 AM – 11:00 PM CST
- Saturday: 9:00 AM – 5:30 PM CST
- Sunday: 9:00 AM – 5:30 PM CST
Disney Store Locations Directory by State
Below is a directory of current standalone Disney Store locations across the United States, organized by state and shopping center.
California
| City | Shopping Center | Contact |
|---|---|---|
| Anaheim | Downtown Disney (World of Disney) | (866) 902-2798 |
| Camarillo | Camarillo Premium Outlets | (866) 902-2798 |
| Commerce | Citadel Outlets | (866) 902-2798 |
| Livermore | San Francisco Premium Outlets | (866) 902-2798 |
| Ontario | Ontario Mills | (866) 902-2798 |
| San Diego | Las Americas Premium Outlets | (866) 902-2798 |
Florida
| City | Shopping Center | Contact |
|---|---|---|
| Celebration (Orlando) | Disney Springs (World of Disney) | (866) 902-2798 |
| Destin | Silver Sands Premium Outlets | (866) 902-2798 |
New York
| City | Shopping Center | Contact |
|---|---|---|
| New York City | Times Square (flagship store) | (866) 902-2798 |
Texas
| City | Shopping Center | Contact |
|---|---|---|
| Canutillo | Outlet Shoppes at El Paso | (866) 902-2798 |
| Cypress | Houston Premium Outlets | (866) 902-2798 |
| Grapevine | Grapevine Mills | (866) 902-2798 |
| San Marcos | Tanger Outlets San Marcos | (866) 902-2798 |
New Jersey
| City | Shopping Center | Contact |
|---|---|---|
| Elizabeth | Jersey Gardens Outlet | (866) 902-2798 |
| Paramus (opening fall 2026) | Westfield Garden State Plaza | (866) 902-2798 |
Pennsylvania
| City | Shopping Center | Contact |
|---|---|---|
| Lancaster | The Shops @ Rockvale | (866) 902-2798 |
| Pittsburgh (opening May 23, 2026) | Ross Park Mall | (866) 902-2798 |
Other States
| State | City | Shopping Center | Contact |
|---|---|---|---|
| Missouri | Branson | Tanger Outlets Branson | (866) 902-2798 |
| Nevada | Las Vegas | Las Vegas North Premium Outlets | (866) 902-2798 |
| Ohio | Monroe | Cincinnati Premium Outlets | (866) 902-2798 |
| Oklahoma | Oklahoma City | The Shoppes at Oklahoma City | (866) 902-2798 |
| Oregon | Woodburn | Woodburn Premium Outlets | (866) 902-2798 |
| South Carolina | Myrtle Beach | Tanger Outlets Myrtle Beach 17 | (866) 902-2798 |
| Tennessee | Sevierville | Tanger Outlets Sevierville | (866) 902-2798 |
| Washington | Tulalip | Seattle Premium Outlets | (866) 902-2798 |
Note: Most standalone Disney Store locations don’t publish individual store phone lines. For exact hours, directions, or store-specific questions, call the local store info line at (866) 902-2798 or use the store locator on DisneyStore.com.
Why Disney Store Closed Most Mall Locations
Between 2020–2021, Disney closed most of its US mall-based stores. The shift favored e-commerce through shopDisney.com. Only a handful of outlet and flagship locations stayed open. Since 2025, Disney has begun reopening new “Disney Store Limited Time” locations, signaling renewed interest in physical retail.
What You’ll Find In-Store
- Exclusive apparel and accessories featuring Disney, Pixar, Marvel, and Star Wars characters
- Limited-edition collectibles, including pins, figures, and artwork not sold online
- Seasonal and holiday merchandise, updated regularly around park events and film releases
- Disney100 and anniversary collections, often exclusive to physical stores
- Character meet-and-greet events, held periodically at flagship and outlet locations
Tips for Visiting a Disney Store
Check Outlet Pricing
Outlet-based Disney Stores often carry discounted or past-season merchandise not available at shopDisney.com.
Visit the Times Square Flagship
It’s the largest standalone location and often features special displays.
Call Ahead for Character Events
Some stores host limited-time meet-and-greets, especially around holidays.
Combine with Online Shopping
Some items are online-only, others are in-store-only. Check shopDisney.com before your trip.
Frequently Asked Questions
How many Disney Store locations are there in the USA?
There are currently more than 21 standalone Disney Store locations in the United States, with two new stores opening in 2026 in Pittsburgh, Pennsylvania, and Paramus, New Jersey.
What is the phone number for Disney Store customer service?
Guest Services can be reached at (800) 328-0368 within the United States, or (866) 902-2798 for information about a specific local store.
Who owns Disney Store?
Disney Store is owned and operated by The Walt Disney Company, as part of its Disney Experiences division.
Are Disney Store products cheaper at outlet locations?
Yes, outlet-based Disney Store locations frequently carry discounted merchandise and past-season items that aren’t available at full price online.
Is there a Disney Store in every state?
No, standalone Disney Store locations are concentrated in select states, mainly at premium outlet centers, with the widest selection available through shopDisney.com.
